We want you to be happy with your purchase from CTCEventFurniture.com. If you're not happy, we want to know about it. Contact us to resolve any issues you may be having.
Returns:
We offer returns on all items, unless otherwise stated on the product page, within 30 days of purchase. Returned items must be unopened and unassembled. Once an item is assembled, the customer takes full responsibility for that merchandise. Customers must have written authorization to return any merchandise. Please contact Customer Service at 1-844-280-0032 or customerservice@theubiquegroup.com to receive a return authorization (RA) number. The return must be received within 10 days of receiving an RA. Please enclose the RA number within the box and write it on the outside of the return shipment. Please be advised that all returns are subject to return shipping costs as well as a 35% restocking fee. Dropship products are not available for returns.
Damages/Shortages:
Ubique Group requires notification of damages within 10 days of delivery. Please contact Customer Service at 1-844-280-0032 or claims@theubiquegroup.com to report damages, shortages or abnormalities. When contacting Customer Service, include pictures and quantity of the merchandise being reported. If damages, shortages or abnormalities are not reported within 10 days of delivery, Ubique Group is not responsible for damages or incorrect shipments.
If you see damage at the time of delivery, do not refuse delivery. Contact Customer Service at 1-844-280-0032 or claims@theubiquegroup.com to start the claims process. If possible, please notate any damage or shortage on the delivery receipt as “Damaged” or “Shortage” with the quantity of merchandise being reported. If the delivery driver refuses inspection of shipment, notate “Driver Refused Inspection” on the delivery receipt before signing.
Defective Products:
Please refer to our Ubique Group Limited Warranty policy for details on defective products. Our Limited Warranty policy is found on the Warranty page.
Custom Items:
All custom items (embroidered/custom upholstery) are made to order and are not subject to returns or refunds. If mistakes are made on custom items, please provide pictures of incorrect items to Customer Service at 1-844-280-0032 or customerservice@theubiquegroup.com within 10 business days for replacement or refund. If custom items arrived damaged or quantities are missing, please see Damage/Shortages policy.
Accessorial Shipping Options:
LTL/Freight carriers will attempt contact to schedule a delivery time and date prior to delivering. If carrier cannot establish contact to schedule delivery, they will contact Ubique Group to obtain alternate contact information. If Ubique Group cannot verify alternate contact information within 48 hours, the order will be cancelled and returned to Ubique Group. The returned delivery will be a standard return and subject to applicable return fees.
If you are not present at the time of delivery, the carrier will require redelivery fees to be paid. Please be advised that these fees are discretionary under carrier policy. We will contact you to request approval for any redelivery fees. If fees are not approved within 48 hours, the shipment will be considered a standard return and subject to applicable return fees.
If the delivery address needs changed, please contact Customer Service at 1-844-280-0032 or customerservice@theubiquegroup.com. Please be advised that changing the delivery address after the order has shipped may have additional fees per carrier policy. If there are any additional fees from the carrier, fees must be approved within 48 hours or the shipment will proceed to original delivery address.
