FAQs

Yes. Call 1-844-280-0032 and our customer service team can help you place an order and answer product questions.

• Monday–Thursday: 8am–8pm EST
• Friday: 8am–5pm EST

Yes. Email customerservice@theubiquegroup.com with:

• Your name and shipping address
• Item number(s)
• Color/fabric selections

Samples ship via USPS and typically arrive in 5–7 business days.

We process orders quickly, so cancellations or changes can’t be guaranteed once an order is placed.

Requests must be submitted in writing to customerservice@theubiquegroup.com.

If your order has already shipped, return shipping costs may be deducted from your refund.

We ship throughout the contiguous United States. Many items qualify for Free Shipping. We ship from the closest of our U.S. locations when possible. Some items ship directly from the manufacturer.

Orders ship via FedEx, UPS, or a freight carrier depending on size and weight. Items may be boxed, banded, reinforced, and/or shrink-wrapped for transit.

For more information on freight deliveries, visit our Fright Charges page.

The item is in stock and typically leaves our warehouse within 24 business hours. Weekend orders are processed the next business day. Very large orders may ship in multiple shipments

Ship times vary by item and shipping location. Estimated ship times are listed on the product page.

If timing is critical, email customerservice@theubiquegroup.com before ordering.

Oversized or heavy items (or large-quantity orders) ship by semi-truck via freight carrier. Rates depend on size, weight, quantity, and destination.

Freight is quoted per shipment. We shop multiple carriers to find the best available rate. Manufacturer-direct shipments may take longer to quote.

• Dock-to-Dock: Delivered to your loading dock; you unload
• Tailgate Delivery: Delivered to the truck; you unload

Without additional services, you are responsible for moving items off the truck (typically within 15 minutes) and into your building.

For more information, visit our Freight Page.

• Visa, MasterCard, American Express, Discover
• Checks & Money Orders
• Purchase Orders (accepted case-by-case)
• PayPal
• PayPal Credit (subject to PayPal approval)

Via Regular Mail:
BELNICK INCOMING ACCOUNT X9872
P.O. Box 736385
Dallas, TX 75373-6385

Via Overnight Delivery:
JPMorgan Chase (TX1-0029)
Attn: BELNICK INCOMING ACCOUNT X9872 & 736385
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155

Please allow up to 10 days for check processing.

Yes, on a case-by-case basis. Contact for more information, 1-844-280-0032

Yes. We offer commercial financing options for businesses, schools, and churches. Call 1-844-280-0032 for help choosing the best option.

• QuickSpark (Apply Today) – fast decisions, flexible terms, broad credit range
• Hampton Ridge Financial (Apply Today) – soft credit check, fast approvals
• Direct Capital – $2,500 minimum, terms 12–60 months, requires 2+ years in business (verifiable)

Returns are accepted within 30 days of purchase unless otherwise stated on the product page.

Returned items must be unopened and unassembled. Once assembled, the customer assumes responsibility.

For the full policy and instructions, visit Returns Information.

Report issues within 10 days of delivery to claims@theubiquegroup.com or call 1-844-280-0032. Include photos and quantities.

No. Custom items are made to order and are not returnable. If a mistake was made, report it within 10 business days with photos by calling 1-844-280-0032 or emailing customerservice@theubiquegroup.com.

Yes, we offer a limited product warranty. For full details, visit the Product Warranty page.

Contact:
Ubique Group Customer Support Department
4350 Ball Ground Highway, Canton, GA 30114
Email: claims@theubiquegroup.com

Phone: 1-844-280-0032