CTC Event Furniture provides the original purchaser a warranty that covers manufacturing defects in material and workmanship for a period of three years from the date of purchase. If a product is deemed defective, CTC will at its discretion, repair or replace the component parts. Be advised that this warranty does not apply to damage that results from misuse, abuse, or neglect. CTC will make this determination based upon the information provided by the end user.Warranties
1. Warranty covers component parts only.
2. Provide photograph of damaged area.
3. If necessary, you will be requested to send a damaged component part or parts to us for further evaluation. This is done at your expense.
4. Upon our evaluation, we will determine if damage is warranted. If warranted, we will provide replacement component parts at our expense. If damage is deemed from other than normal use, you, the customer, will be responsible.
We feel that a "Lifetime Warranty" is a Marketing Gimmick. First of all what is a lifetime? How is it measured? Make sure that you read the small print from anyone who offers this warranty and remember, everything wears out in time. Isn't it interesting that you can get a lifetime warranty on a $35.00 chair, but you cannot get one on a $70,000.00 vehicle. Again, read the small print.
One other area of consideration is the longevity of the business you choose for your furniture needs. Many people and companies are in and out of business every 1 to 3 years. What happens to your LIFETIME WARRANTY if the company goes out of business? Make sure that you ask that question.