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Frequently Asked Questions
What happens when I place my order?
When you place your order, you will receive confirmation via e-mail. Prior to finalizing your order, we will contact you with your actual freight costs and charge your credit card once you have confirmation of the final amount - including freight - and once you authorize us to take payment. Mailing instructions will be given at that time if you are paying with a check, rather than a credit card. Once CTC receives your payment, your order will then be fulfilled and shipped.
How do you calculate freight costs?
Estimated freight is calculated when order is placed. Once order is received, we determine actual current lowest available freight costs, adjust the freight total and contact you with actual freight charges. Your credit or debit card will then be charged at that time, with your consent. If making payment by check or money order, you will be contacted with actual freight charges and given the adjusted order total for you to send in to us.